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General Eye Care, Eye Vitamin, Supplement and Lens Care Products

At Bausch & Lomb Americas Inc, we stand behind our products and quality controls. If for any reason you are not satisfied with a Bausch + Lomb general eye care, eye vitamin, supplement or lens care product you purchased from one of our authorized sellers, you may request a full refund. The sole remedy under the Bausch + Lomb Satisfaction Guarantee (the “Guarantee”) is limited to a full refund for the price of the product.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplaces. The Guarantee is also limited to the original, end-user purchaser, and one product per household.

How To Claim The Guarantee

To submit a Guarantee request, please call one of our experts at 1-800-553-5340 and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail the unused product, carton, store receipt or other proof of purchase, and your Guarantee approval confirmation number to:

Bausch + Lomb
1400 North Goodman Street
Consumer Affairs, Dept. 9563
Rochester, NY 14692

Please note that you are responsible for costs incurred in mailing your product, carton and proof of purchase. Credit will be given at original purchase price on the credit card used for original purchase of the product if purchased through the Biotrue store. Credit will not be issued for shipping and handling charges.

Guarantee Guidelines

Bausch & Lomb Americas Inc. reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its sole discretion in cases of suspected fraud or if a customer has abused the Bausch + Lomb Satisfaction Guarantee.

If you have any questions regarding Bausch & Lomb Americas Inc. products, please contact Bausch & Lomb Americas Inc. Customer Service at 1-800-553-5340.

See for more information about the Bausch + Lomb Guarantee.